Privacy Policy

Here at LES WILLIAMS & Co. (E.I.) Ltd, looking after the personal data that you share with us is extremely important.  We would like to share with you how we use your data and also to explain how we secure your personal data.

About this Privacy Policy

This Privacy Policy, which may be updated from time to time, sets out the types of personal data that we collect and explains how and why we use your personal data.  It explains when and why we share personal data within LES WILLIAMS & Co. (E.I.) Ltd and with other organisations, and we also set out your rights when it comes to your personal data.

This Privacy Policy applies to you if use our products and services or interact with us, both directly via any of our websites, including our accounting software (“Sage”).

Personal Data we may collect

LES WILLIAMS & Co. (E.I.) Ltd is the Data Controller for the purposes of the Data Protection Act 1998 and the General Data Protection Regulation.

When you register for our Services on our Website, for example signing up for marketing emails or requesting to be contacted by us, you may provide us with:

  • Your personal details, including your postal and billing addresses, email addresses, phone numbers.

When you contact us direct, you may provide us with:

  • Your personal details, including your postal and billing addresses, email addresses, phone numbers.
  • Information about your previous purchases.
  • Depending on your method of communication, we may keep a record of your email.

When you use our website, we use data tracking software (‘cookies’) which allow us to collect:

  • Information about your online browsing behaviour on our Website
  • Information about any devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers)

How We Use Personal Data

We use personal data to effectively manage and improve the services we offer to you, including:

  • Processing orders, so that we can manage the provision of services and help with any orders or refunds you may ask for;
  • Improve our online services, including improving our Website. (see Cookies & Technology section);
  • Detection and prevention of fraud or other crimes, so that we can ensure you can safely use our services;
  • Improvement and development of our products and suppliers, information technology systems and the way we communicate with you, including measuring the responses to certain products;
  • Contact and interaction with you, for example by phone, email or post, so that we can service your order or query effectively as a customer

Protection of Personal Data

The protection and safe-guarding of your personal data is very important to us and we implement various security safeguards to protect your data, including:

  • Encryption, such as the use of Transport Layer Security (TLS) where personal data is transferred over the internet.
  • Regular reviews of our processes for collecting, storing and processing your personal data.
  • Restricting access to your personal data to authorised users. This includes the use of physical security measures.

However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.

Cookies and Technology

Whilst the focus of the provision of our products and services is via personal communications from LES WILLIAMS & Co. (E.I.) Ltd direct to you, we support this relationship digitally via our Website and e-mail communication.

On our Website, we use cookies and similar technologies, such as tags and pixels (“Cookies”), to personalise and improve your customer experience as you use our Website.

Cookies are small data files stored locally on your technology device that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device.  Cookies help us to provide important features and functionality on our Website, and we use them to improve your customer experience. For example, we use Cookies to improve the way our Website work and their performance.

You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or other device.

Your Rights

Under the Data Protection Act 1998 and the General Data Protection Regulation, you have the right to see the personal data we hold about you. This is called a Subject Access Request.  If you would like a copy of the personal data we hold about you, or would simply like to ask any questions about how we collect, store and use personal data, please write to:

If you have any questions about this privacy policy or your personal data, please write to us by email to [email protected] or by post to:

LES WILLIAMS & Co. (E.I.) Ltd.
Carlton Works
250 Radcliffe Moor Road