Quality Plan

To survive in this business it is vital to provide dependable service in both quality and time at reasonable cost. This is the essence of our policy

All personnel work to a Quality Control Manual describing the control system used to meet the requirements of ISO 9001.2000. Each person has the responsibility for the quality of  his / her work and the system demands that in key tasks there is some mark to register that responsibility. 

This uses documentation on :

• Incoming Orders

• Incoming  Receipt and Storage of materials

• Control of Manufacturing Procedures

• Calibration of Measuring devices

• Approval/Rejection of  Purchases & Manufactures

• Responsibility for Packaging and Despatch.

  A synopsis of this manual follows:

1. ENQUIRY

On receipt of an enquiry, note is taken of the product required and if in any doubt on it being within our capability to manufacture, reference is made to Mark/Philip Williams.

Quotations are valid for 30 days.

2. ORDERS RECEIVED 

Orders can be received by e-mail; by Fax; or written. To conform to the system it is necessary to include all necessary details required to manufacture and supply the product. These details are checked and authorised by senior management before proceeding.

Salient information is entered on a Production Management database to give information on Production Sequence / Forward Work Load / Overdue Orders and other Management statistics

3. SUB CONTRACTORS

The most significant of our sub contractors is the supplier of materials. We are heavily dependant on his integrity in meeting the various British, USA or Continental Standards specified. Therefore suppliers of materials are restricted to those known to have the required facilities to support guarantees and whose materials can be readily identified and confidently applied to the specification.

Only those known to have the highest standards of workmanship are used in the rare case where machining has to be subcontracted.

Goods Inwards

All materials received are recorded and note taken of all relevant information to backtrack and identify the source and usage if required.

Note is made in the record to show acceptance or rejection.

If accepted :

• The material is identified with appropriate label  ( Batch No.; C.o.C. etc.)

• Stored in the area allocated to the specific material categorised as follows:

Laminated Electrical Grades

SRBP to IEC/BSEN 60893-3-4-PFCP-201/204

SRBF to IEC/BSEN 60893-3-4-PFCC-201/204

Glass Laminates IEC/BSEN 60893-3-2,4,6,7

Random Glass Reinforced PGM

PVC and Vinyl etc.(specify)

Densified Wood and Others

CUSTOMER free issue material

Material  racks are periodically checked - a least every 6 months - to confirm correct specification and location.

If rejected

Reference is made to the Supplier giving the reason.  The rejection is also recorded in the Rejected Materials logbook, allocated a number; giving full details . The material is then tagged as rejected and returned to the supplier.

The Rejected Materials logbook is reviewed at regular intervals (six months or as appropriate) and analysis made of all rejections together with the reaction of the supplier.

4. Measurement

As a general rule, the accuracy to which we are required to work is linear measurement to within + or -0.4mm. on small pieces rising progressively to + or - 1mm. or more on large or very large pieces. These tolerances are well within the scope of the usual rule / tape available.  However there are exceptions to this general rule and care is taken to ensure that specified tolerances are met.  Interference fits - required in the manufacture of bobbins demand an accuracy of within 0.1mm and certain machined parts call. for even greater accuracy. 

To meet these requirements, it is necessary to use Micrometer and Vernier Gauges and these are all marked with a Register Number and a correction factor where appropriate.  These and the gauges used in manufacture are subjected to quarterly checks against Standard Blocks. The Standard Blocks are checked at 3 year intervals.  All results are recorded in the Calliper Logbook. Any gauge not accurate to within half the tolerance it is required to measure is destroyed and replaced and the action noted in the Logbook.

5. Control in Manufacture

Proprietary Products

The range of Standard products we make (e.g. Bobbins) are manufactured to documented instructions to meet the specified application. Quality standards are set in the various stages of production and confirmed in assembly and final inspection.

Storage arrangements for finished items ensure age rotation of product and, where appropriate, identification by manufacturing Date/Batch Number.

Certificates of Conformity are issued when requested.

Custom made Products

Where appropriate, a Job Card is prepared for each item of the order identifying the stage, the operator and the responsibility for inspection.  If the product fails to pass inspection at any stage, the reason for rejection and the decision to rework or scrap is recorded on the card and in the Reject Logbook. Any remedial action is taken when approved by either Philip or Mark Williams.

The Reject Logbook and appropriate cards, are analysed at quarterly intervals.

Responsibilities and Duties